0 stars A requirement to be a private provider on UK Gov is that they must deliver test results within 48 hours. PeploBio does not know the half of this. They are incompetent with horrible customer service. I dont know what type of a business is completely unreachable by phone and takes minimum a day to respond to emails but yet still writes the same generic reply about staff sickness. I understand the impact that covid has on businesses but this company clearly has no contingency plan for such situations. Day 7 and still no results...

Still no result after 48rs Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply. What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.

Very efficient Peplobio Peplobio were very helpful and efficient. We had ordered flow tests only to find the rules had changed and we needed PCR tests. They very efficiently refunded the flow test and posted PCRs to us instead. The test kit was very easy to use, as was the online activation, and the result came through within 12 hours from when they received it. Very efficient service and would definitely use again.

SCAM Company - avoid!!! SCAM Company. Avoid at all costs. We are still waiting for our Day 2 results after having missed an entire week of work. Our tests were successfully delivered by Royal Mail but our test results (promised to arrive on the next day) are still a no show. There has been no communication whatsoever and there is no operational phone line. After the exorbitant price we paid for the tests we would have expected a basic level of effective service. Utterly frustrated.

Delayed 2nd Day Test PCR test results Our 2nd Day Test PCR test sample was delivered Monday 11.50 ( Royalmail delivery status info) but we did not get the results till 01.47 Thursday. Way beyond 24 hours, increasing our isolation time. Tried contacting them on the phone, no one picks up and emails do not get any response. Avoid this company