Ruby Love

Monday - Friday 9am - 5pm est. (downtime 12:30-1:30), Ruby Love Headquarters, United States
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3.80
Based on 20 Reviews

5

65.00%

4

5.00%

3

0.00%

2

5.00%

1

25.00%
About Ruby Love

Ruby Love's period underwear, swimwear, sleepwear, and activewear offers built-in leak-proof all day period protection that actually works. No tampon required. Ruby love is for women, teens, and tween. Website: www.rubylove.com Customer Service: 1-516-654-2020 Live agents: Monday thru Friday 9am to 5pm EST (downtime is 12:30-1:30)

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sakin
GB

My granddaughter loves the Ruby Love… My granddaughter loves the Ruby Love one-piece racer back swimsuit. It looks great on her, but more importantly she can swim with confidence any time. She has the solid black and the aztec print suits and enjoys them at the pool and beach.

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Heather
GB

Zero customer service I ordered a swimsuit and was charged $7.95 shipping even though my order was over $100. Per their shipping policies, it should have been free. My coupon code also did not apply. I called customer service several times and emailed them. I was finally was able to talk to Ann and she told me that she would cancel my order after she was unable to adjust the shipping charge or price, but the refund would take around 10 days. A couple of weeks later, I followed up and I always receive a response a day or two later that they are looking into it. Well, I received a USPS message today (nearly 3 weeks after my conversation with Ann) saying my order that was supposedly cancelled will be delivered today. I wish I would have read the plentiful negative reviews about this company before ordering. I doubt that I will ever see my $100+ again. At the time of my review, there are 516 one-star reviews. It's hard to believe this company is still in business. Do yourself a favor and order from KT by Knix. I ordered a swimsuit from them at the same time as my Ruby Love order and received the order quickly without issue. I actually needed to return one of the items and it was very easy. There is a nice return link on their website that is easy to find and use. When I submitted my return, I received a message saying to donate my item and no need to ship it back! If this was Ruby Love, I would be waiting weeks or months for a refund. Also, KT by Knix swimsuits are very nice quality.

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Gisèle Grieves
CA

Got these for my daughters as they turn… Got these for my daughters as they turn into young women. Absolutely love how comfident they feel about their period, knowing they won't have embarrassing episodes at school or during sports. We also LOVE that there is now swimwear for young girls. My girls are in competitive swimming but way to young for tampons, so this is a fantastic option. I only wish these would have been an option when I was young. Thank you!!!

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rose harris
GB

An issue corrected quickly! I made a large purchase and was sent the wrong items in duplicates that was suppose to be different colors and sizes. However that is not what i received. I contacted them and sent photos. To my surprise they were very quick in responding to my concerns and rectified my concerns very quickly. I would definitely recommend this company!

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Sherri Utt
GB

Customer service number Ann at the customer service department. Was absolutely awesome. She was the one shining light in my experience. Otherwise I would give this company a lower rating. Thank goodness I was able to get her to help me figure out what was going on with my order. And more than helpful.

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