Scammed Scammed. Ordered two bathing suits for my kid. After paying they reached out to say they had… neither. Many many phone calls and emails later I still can’t get a response or refund. The phone never gets picked up and emails get a response saying they’ll get back to me. and now - they replied on here saying to call them - but it’s all fake! No one picks up! I just tried them twice more. I’ve left two detailed messages and called at least 20 times in addition to my emails.

RubyLove has NoLove for their Customers! Please heed this warning and save yourself a lot of hassle...do not buy anything from RubyLove. I have spent a significant amount of time trying to resolve an issue with this company to no avail. I purchased two swim bottoms from RubyLove based on their sizing chart provided. When they arrived, the sizing was completely off (they wouldn't have even fit my teen daughter). In addition, they were cheaply made (each swim bottom cost $69.99). I reached out to the company and asked if I could return them for a refund. They explained that due to sanitary reasons, I could not return them, but could send them back for store credit. They received my return on March 19th. They emailed me confirmation of this return. It is now April 11th and I still have not received store credit despite dozens of emails, voicemails and a plethora of phone calls over the past few weeks to their non-existent customer service. The canned response I received over and over again from "Clarissa" in customer service (who I am convinced is a bot), is that they apologize for the delay and they will "escalate my case to the team that handles store credit". The policy on their website states that store credit will be issued within 3-5 business days after receiving the return. It has now been 23 days and I have yet to receive store credit. This company is a complete scam with terrible customer service and I hope this review saves someone else the headache and hassle of ordering from RubyLove.

I am writing for my daughter she Special Needs. I am writing for my daughter she is Special Needs I am a widower and I take care of her I am the Father and Legal Guardian. These pads are good for protecting her, she is in all the Special Olympics activities, she develops swimming, basketball and tracks and she does not stop participating because she is on those special days. She uses the pads day and night and special clothing for swimming. She has been using them for a year and she has never had any problems.

Scammed by this company I ordered a swimsuit in 2022 based on their size recommendation. It was way too small, I returned it and got a credit. I spent the last year and a half contacting them intermittently trying to get a replacement swimsuit. The swimsuit is always “back ordered“ (even though it appears that I could just order it on the website). Customer service no longer even responds. The company owes me $99 but at this point I think they’re a scam. ETA: I have put a few warnings on Social media about this company each time they leave a response saying that they will be in touch and that this will be resolved. After posting this, I did actually get a phone call from a not very nice customer service person recently, and I asked for a refund, but she tried to talk me into accepting a completely different swimsuit that I didn’t want, and when I asked for a refund instead, she basically hung up on me. My recommendation to stay away from this company still stands

SCAM!!!!!!!!!!!!!! I ordered a swimwear bundle for my daughter and paid $46.63 extra for 2-day express shipping so that we could have it before our family vacation. Not only did I not receive my package in 2 days like I paid extra for, but I still have not received it one month later. This is despite several phone calls and multiple emails. 2.5 weeks after placing the order, I received a message saying that what I ordered was on back order and I needed to order a substitute. I emailed several times, called multiple times (always going to voicemail) and left a message saying that I do not want a substitute. I just want my money back. In summary, I paid money, I paid extra for 2-day express shipping, they never shipped it, and they don't even have it in stock, yet my credit card was charged on the day that it was ordered.