Scammed Scammed. Ordered two bathing suits for my kid. After paying they reached out to say they had… neither. Many many phone calls and emails later I still can’t get a response or refund. The phone never gets picked up and emails get a response saying they’ll get back to me. and now - they replied on here saying to call them - but it’s all fake! No one picks up! I just tried them twice more. I’ve left two detailed messages and called at least 20 times in addition to my emails.

I am writing for my daughter she Special Needs. I am writing for my daughter she is Special Needs I am a widower and I take care of her I am the Father and Legal Guardian. These pads are good for protecting her, she is in all the Special Olympics activities, she develops swimming, basketball and tracks and she does not stop participating because she is on those special days. She uses the pads day and night and special clothing for swimming. She has been using them for a year and she has never had any problems.

An issue corrected quickly! I made a large purchase and was sent the wrong items in duplicates that was suppose to be different colors and sizes. However that is not what i received. I contacted them and sent photos. To my surprise they were very quick in responding to my concerns and rectified my concerns very quickly. I would definitely recommend this company!

Zero customer service I ordered a swimsuit and was charged $7.95 shipping even though my order was over $100. Per their shipping policies, it should have been free. My coupon code also did not apply. I called customer service several times and emailed them. I was finally was able to talk to Ann and she told me that she would cancel my order after she was unable to adjust the shipping charge or price, but the refund would take around 10 days. A couple of weeks later, I followed up and I always receive a response a day or two later that they are looking into it. Well, I received a USPS message today (nearly 3 weeks after my conversation with Ann) saying my order that was supposedly cancelled will be delivered today. I wish I would have read the plentiful negative reviews about this company before ordering. I doubt that I will ever see my $100+ again. At the time of my review, there are 516 one-star reviews. It's hard to believe this company is still in business. Do yourself a favor and order from KT by Knix. I ordered a swimsuit from them at the same time as my Ruby Love order and received the order quickly without issue. I actually needed to return one of the items and it was very easy. There is a nice return link on their website that is easy to find and use. When I submitted my return, I received a message saying to donate my item and no need to ship it back! If this was Ruby Love, I would be waiting weeks or months for a refund. Also, KT by Knix swimsuits are very nice quality.

Teen Confidence My daughter has used Ruby Love for the past few years. Being a teenager is hard enough without all those embarrassing moments! Ruby Love has given her confidence during swimming season. It's wonderful she doesn't have to miss out on all the summer fun! Thank you for creating products for women that work.