I spoke with both Scott (first) and… I spoke with both Scott (first) and Niki (second). They were both very informative and helpful, even as the office was closing and they were the only two left in the building. I'm happy to refer anyone I know interested in purchasing a fire pit to AMS Fireplace. Thanks so much for the easy handling of my purchase and your generous and patient interaction.

Great customer service I have not received the product yet, however I did have a couple of questions about the product while shopping on the website, and so I called the store. Scott contacted the manufacturer for me and promptly got back to me with answers to all my questions, even sending me an invoice by email so that I didn't have to go back onto their website. Great customer service.

Very courteous staff and presentation… Very courteous staff and presentation of offerings. No pressure to buy, lots of advice. Estimated did perfect job of measuring and when installers cane they were in and out in no time and left the area cleaner than when arrived.

When customer service is important... When customer service, knowledgable staff and response time is important, choose AMS. I live in Washington State and have been trying to find a mantel for weeks. After exhausting ALL local options, I stumbled across AMS. I found the staff to be knowledgeable, friendly, and extremely quick to respond. Both Isaac and Brandon answered all my questions, came up with a timely shipping option, and took the time to contact the manufacturer for me. I have spoken to many many distributers in the past few weeks, none were as helpful or as quick to respond. Great buying experience!

Repeat Customer! After I sold my first house, I really missed the beautiful custom fireplace doors AMS built. I got several offers on the house and the new buyers were more than pleased with the look. I tried a decorative fireplace screen from Pier 1 at my new house, but I really missed those custom AMS doors. So I hired AMS to build me a new custom door set for the new house, along with a gas burner and glass beads. OMG! The results are absolutely gorgeous. My living room is 10 times more beautiful with these custom doors. Well worth the investment. Not only are the AMS products beautiful, they are also high quality. The reps who do the measurements and installation are very professional. I cannot recommend AMS enough.