Great customer service I have not received the product yet, however I did have a couple of questions about the product while shopping on the website, and so I called the store. Scott contacted the manufacturer for me and promptly got back to me with answers to all my questions, even sending me an invoice by email so that I didn't have to go back onto their website. Great customer service.

Lost order demonstrated great customer service My order got "lost" and I called to try and confirm the status. The people at AMS were so responsive to my problem and kept me informed of their actions on a regular basis. The fact that I continually heard back from them until the product showed up at my house kept me from panicking about the order. Very appreciative of the customer service I received

Great people with excellent experience Great people with excellent experience. I had to take a day to wait for fire pit that was supposed to be delivered and installed. Then another day for install in which only 1 guy showed and together moved 400 lbs to back yard. He was a great employee as were all I got to meet. Thanks I am completely satisfied with service and quality joe

I spoke with both Scott (first) and… I spoke with both Scott (first) and Niki (second). They were both very informative and helpful, even as the office was closing and they were the only two left in the building. I'm happy to refer anyone I know interested in purchasing a fire pit to AMS Fireplace. Thanks so much for the easy handling of my purchase and your generous and patient interaction.

Helpful to have a nearby showroom Helpful to have a nearby showroom to really see how nice the inserts are. Contacted by email with a product question and they got back to me next day. Product was easy to order online and I anticipate that it will look great in my master bedroom fireplace (replacing an old wood burning fireplace.)