good serice He was patient with me, staying on with me while I tried different things, after he suggested things. I was glad it was a real person & not AI. There was follow up today after our chat last night.

David was very helpful on the phone and… David was very helpful on the phone and in a follow-up email. He took the time to consider my situation and provide a thoughtful answer

I called Mango customer support first. I called Mango customer support first. They took my order number, email address, and phone number - and said they would verify my purchase and get back with me via email. My units had come without the power cords to plug into the wall outlet - to charge as needed. Customer service came through. They got the cords to me. I’m very happy about that. They were also good at communicating via email.

Satisfactory I got off to a little bit of a rough start with support as I felt communications were repetitive and ETAs were not given so I had no idea when I should expect a reply. The process moved along quicker when the distributor I purchased from (LDS Prepper) got involved. The issue was ultimately resolved and a replacement for the defective unit sent in a timely fashion.

Easy to carry around despite its 100lb weight I was delighted that it includes wheels and a luggage-type extending handle, as the unit weighs in at 100 lbs (45.5kg). It’s a beast to move around, and although it is portable, you won’t be tossing it around like carry-on luggage, or at least not with my back. The weight is low to the ground, so moving around on a solid surface is relatively easy.