The Reason This Is Not Five Stars My only complaint is how long it took for Mid-Atlantic to send somebody out here to fix my broken sump pump. It was about a two week wait. Fortunately, there were no violent storms during that period, or else we would have had real problems. Once the guy got here, he was great. In general, I've been extremely pleased with Mid-Atlantic.

Good work - Poor field follow-up The work, once correctly scheduled and completed, was well done. But major issues with field tech accountability, lost documentation and poor follow-up. Had 2 techs come out, each time NO follow-up. Good reputation and they installed a french drain for me years ago, but my frustration almost pushed me elsewhere. Execs/Mgmt need to GET on the stick - as I'm sure their clueless!

The work they performed was good but… The work they performed was good but they did not finish and appears to have gone out of business. I read that they were insured by, Hanover Insurance but they can't help me unless I come up with the policy number, or the name they're listed under on Hanover's policy. Can anyone help.

Mid-Atlantic Waterproofing does Superior Work! Mid-Atlantic Waterproofing does superior work. They waterproofed our basement about 5 years ago. We have not had any water issues since they installed a second sump-pump pit and installed two sump pumps with a 7 year warranty on each. They also installed a battery backup sump pump unit for power outages. In addition they installed a new drainage system around the entire inside basement to facilitate draining to the sump pumps. We are very pleased with the contractor's work.

Overall pleased with service Overall pleased with service. No water in basement so far post 3 months. Took longer than quoted and back porch was ruined from concrete footprints but will repaint hopefully this spring/summer. The workers were very respectful and mindful of my cats as they were coming and going.