Quick and supportive I had an issue with my final receipt because I was charged for shipping when it supposed to free . Since this is my first experience with Xpole, I was really worried about their customer service due to previous reviews. However, Carolina Stone was amazing and kind. She fixed my issue and also helped me exchange my pole that suits my needs better. Thank you for helping me!

Helpful Customer Service! The quality of the products at X Pole is always good, and the X Stages are sturdy and reliable! But when I did have an issue, the customer service was also very good and very helpful!! Roxanne H. in particular was VERY helpful! She was super polite on the phone, and was willing to help me find a few different solutions to my issue (a hex screw that wouldn't budge!). She also sent me a follow up email right away with all of the info typed out, and I thought that was just so kind and amazing!! HUGE THANK YOU TO ROXANNE!!! :)

Roxanne H was SUPER kind and helpful Roxanne H was SUPER kind and helpful! I really appreciated her energy and expertise!

Quality is sooo worth the Price! I was a little iffy with the price until I actually got my X-pole. To go from a cheap one to this is incredible! The grip and solidity alone make it insanely professional and easy to use. Set up was a breeze as well!!!

Carolina is amazing! First off, I have to preface that like a lot of businesses, it seems X-Pole is working on finding their processes or is still short-staffed post-pandemic as I struggled reach someone during the holidays. However, when you do reach someone, they are extremely helpful and their product came highly recommended by a friend. Today, I spoke to Carolina and she was completely dedicated to getting all of my issues resolved and didn't let me get off the phone until everything was 100% resolved. I am super excited to get my poles and a huge THANK YOU to Carolina for getting everything all straightened out!