Carolina is amazing! First off, I have to preface that like a lot of businesses, it seems X-Pole is working on finding their processes or is still short-staffed post-pandemic as I struggled reach someone during the holidays. However, when you do reach someone, they are extremely helpful and their product came highly recommended by a friend. Today, I spoke to Carolina and she was completely dedicated to getting all of my issues resolved and didn't let me get off the phone until everything was 100% resolved. I am super excited to get my poles and a huge THANK YOU to Carolina for getting everything all straightened out!

Great Reputation and they have KLARNA! Roxanne was super helpful in answering my questions for the best pole finish for my concerns with living in a very humid climate. I just placed my order and I’m so excited! I did not do much research in poles before buying a cheap off brand one, and boy have I regretted it. I was able to use Klarna in order to make payments and I’m so thankful X-Pole USA has them as an option. I CANNOT wait for my new pole to arrive and once again, HUGE “thank you!” to Roxanne for being so knowledgeable and helpful. And THANK YOU X-Pole for making such good quality poles that every user raves about.

Carolina Stone is hands down the best… Carolina Stone is hands down the best customer service rep that I have ever had the pleasure of speaking with!! I had run into an issue where I didn't get the full deal for the Black Friday promo and I was super nervous to talk to customer service to see if I could get it fixed. Not only was she super accommodating, she had the best attitude and I felt I could talk to her for hours! I understand it can be such a busy time fo the year in which it would be understandable that service reps might be getting burnt out but NOT Carolina! She's truly a gem and I have such trust in Xpole even more so now that they take the time to hire amazing customer relation reps!

Absolutely incredible service Absolutely incredible service! Not only is my xpole amazing, it arrived really fast and was super easy to setup! When I had a ton of questions I gave them a phone call and Roxanne was there to answer everything I needed and offered me wonderful advice. She even emailed me later to make sure it all went to plan! Absolutely wonderful customer service!

Roxanne was great Roxanne was great! She answered every email in a timely fashion and even offered to Facetime with me so she could take a look at our issues in real time. We're still working together to resolve the issue, but she's been awesome so far!