Christy
GBFlashing Purple Light/No Power We had an issue with our less than 6 month old Xtool S1, I emailed the support email address and got a response the same day which was on a Saturday from Shelley. Shelley told me what the issue was related to and sent an attachment for review which explained what needed to take place, by Sunday our issue was resolved and our Xtool was performing as it should! Excellent customer service!! So happy we went with Xtool!
Michael Kieley
GBEmma was helpful. I hit more technical frustrations than I expected when my Xtool P2 laser cutter arrived. The mirror alignment was a pain, but I felt the customer support via email, made me feel more confident the problems would be resolved. The Xtool Creative Space software is in beta, and it wasn't working for me. But I got good info from Emma in tech support and soon enough she sent me an update that worked well. In fact, making my first test projects today I felt liberated and inspired by the P2 laser, not something I can say about most other tools.
Luke Miranowski
GBEmailed customer service and received… Emailed customer service and received prompt and excellent help from Solidy, even though it was the weekend. Thank you!
anthony cardona
GBA little slow to repond but the issue… A little slow to repond but the issue is resolved
Cindy
GBThis company has awesome support This company has awesome support. Ivy and Luka have been so very helpful when information was not clear. I will highly recommend xtool to anyone who asks.