I purchased the xtool D1 pro 10 watt… I purchased the xtool D1 pro 10 watt laser system thinking that I could upgrade later to the 20 watt module. Customer service didn't disappoint. The email back and forth is a pain. Can take a week to get a simple issue fixed ,but they did help me beyond my expectations.

I was so excited to receive my machine… I hadn’t realised customer service were off due to holidays. This problem was dealt with quickly on their return. It might have been useful to know that there was a big holiday as I was worried I was being ignored. I was so excited to receive my machine but sadly there seems to be a minor fault with it. This isn’t a problem as these things happen but I am struggling to find a resolution. All I want is a working machine. Customer service are hard to deal with as they send an email every 24 hours and so far after two days they have just asked me a few simple questions which could have all been asked in one email or in ten minutes on the phone. Still waiting for a resolution but I’m tempted to start trying to claim back my money from the bank as currently I have a machine which I can’t use and no one to talk to.

This company has awesome support This company has awesome support. Ivy and Luka have been so very helpful when information was not clear. I will highly recommend xtool to anyone who asks.

xTool excellent lasers and great technical support. I have been using the xTool S1 20W laser since November 2023, and since the device has already paid for itself very quickly, the xTool F1 and the screen printer were also added. The devices run very well and there were no problems with the xTool XCS Creative Space 2.0beta until I switched my iMac (2017) to a new Mac Studio M2max. However, when using Mac Studio, existing projects could no longer be opened and new projects could no longer be opened after saving. I therefore contacted xTool support and received an email from Shelley to help me solve the problem. The response times were generally short and helpful. After I provided some information, Shelley gave me the solution, which solved the problem immediately. I am very pleased with the excellent support. The xTool devices are really excellent in terms of price and performance. This is also reflected in the support. A big thanks to xTool and A big thank you especially to Shelley and to the xTool Support team.

Had a problem with our d1 pro Had a problem with our d1 pro. Running a business I had orders I could not fill with it being down. I contacted customer service and they expedited a part out to us based on what we described was wrong. We ended up having to have additional parts sent to fix the issue. I am happy to say we are up and running again. Shelley was a big help in getting this done. Looking forward to adding additional xtool machines to our business in the future.