Luke Miranowski
GBEmailed customer service and received… Emailed customer service and received prompt and excellent help from Solidy, even though it was the weekend. Thank you!
Cindy
GBThis company has awesome support This company has awesome support. Ivy and Luka have been so very helpful when information was not clear. I will highly recommend xtool to anyone who asks.
Helen Coultate
GBI was so excited to receive my machine… I hadn’t realised customer service were off due to holidays. This problem was dealt with quickly on their return. It might have been useful to know that there was a big holiday as I was worried I was being ignored. I was so excited to receive my machine but sadly there seems to be a minor fault with it. This isn’t a problem as these things happen but I am struggling to find a resolution. All I want is a working machine. Customer service are hard to deal with as they send an email every 24 hours and so far after two days they have just asked me a few simple questions which could have all been asked in one email or in ten minutes on the phone. Still waiting for a resolution but I’m tempted to start trying to claim back my money from the bank as currently I have a machine which I can’t use and no one to talk to.
Michael Kies
DEXtool support was excellent! I am extremely satisfied with Ivy's service. I needed replacement lenses for my D1 and within a very short time, Ivy helped me in a professional and very friendly manner.
anthony cardona
GBA little slow to repond but the issue… A little slow to repond but the issue is resolved