I did some research and finally decided… I did some research and finally decided on the p20. It showed up and I am very happy with my purchase. It seems really well built, a little larger than most (430mm x 430mm working area). When I had questions, the customer service was responsive and helpful. I have now also purchased the new rotary (that I haven't used yet), the enclosure and the honeycomb base. Great new hobby!

Don't buy from them! ATEZR has lied to me since may. I won an engraver in May for mothers day contest, and they refuse to send me my prize. They won't answer my emails, nor send me what I won. Customer service is a joke. Why lie to your customers. Would never buy from them again

Received the laser fast for my area Received the laser fast for my area. After assembly it seems to be a decent quality machine. however the laser module was not performing as described and advertised at all. Contacted customer service and they got back to me overnight (major time difference between us). They requested photos of items I was trying to make and software setup and parameters. I sent this via email. That was the last contact from them. I have messaged them a few time with no reply's since then. Update 10-20-23. Atezer has decided to send me a new Focus lens. this was on the 10th. as of the 20th I still do not have the new part. I hope to get it soon, but I do not expect it anytime soon. I have tried to get Clarification of which lens is the focus lens, of the two that are on my laser. The lens that is easy to get to and replace looks good still. The Lens that appears to be more permanent up in the module slightly, is clearly damaged. I am hoping that is the "focus lens" they are sending. I added a star because they do seem to be trying to help. I will update again after part arrives and i see if it is fixed or not.

The worst Customer Service I experienced Their customer service is the worst I have experienced in many years. On the third day of use, the machine was working at 50% power in engraving and cutting. After sending countless emails and videos without receiving a coherent response, I requested the RMA and the return of my money. Since they ignored my claim and stopped responding, I sought PayPal protection but unfortunately, they only protect you if the paid item is not received, but not if it is defective. Based on this experience, I recommend not buying these machines if you need technical support or a warranty for the sale.

Ease of use, solid construction and plenty of power. Just a beast of a machine. I purchased my P20 Pro when it first came out and recently received their 5W laser. Having used the 20W with the extension to make numerous projects and gifts I was eager to see what the 5W machine would do. Let me say I was not disappointed. Powerful enough engrave and cut light wood, cardboard and even etch slate. I am VERY impressed by the output. The setup was easy as I had already done it with the P20 Plus. If I had one con it is the small print as my eyes aren't what they used to be. Now if Atezr would like me to provide another honest review they could send me one of their new L2 models or their 35W. :-)