Sent a used part and then tried to… Sent a used part and then tried to convince me that it came from the maker like that due to "testing". Contacted the manufacturer and they confirmed they do test their valves but they don't send them out in that condition.

Not the best customer communications however quick shipment Not the best customer communications. You are not put on hold when you call, instead they ask that you leave a voicemail or email them. No updates after buying product days ago. No response to email inquiry after three days. However, I got my order in one week!

Kohler SK0187 3 Handle Tub & Shower… Kohler SK0187 3 Handle Tub & Shower Rebuild Kit Trend, was a perfect replacement. 10 months later still working & looking great. $37.50 was the best price anywhere. Sku# BIPKIT-K03

DIY is a Ghost Like other reviewers, I ordered parts, they were never received, and they do not respond to phone or email. (It appears the phone is disconnected.) Don't waste your time ordering from DIY!

Still waiting on shipment for the part that is in stock I ordered a part that was in stock, 4 days ago, it still hasn’t shipped. The email confirmation said they know we need parts immediately so they would ship ASAP. I ended up buying the part i need from a local supplier. I won’t use them again and i do not recommend them.