I have not yet receieved my refund I have not yet receieved my refund. Tracy hasnt replied to my last email from 5 days ago. It has been well over 9 days since your warehouse has recieved the product back. Very disapointed.

Not the best customer communications however quick shipment Not the best customer communications. You are not put on hold when you call, instead they ask that you leave a voicemail or email them. No updates after buying product days ago. No response to email inquiry after three days. However, I got my order in one week!

Good price. Poor communication Price was good. Supposedly item was in stock but had to contact them 2 days after I ordered and it hadn't shipped yet. They apologized and would send it out and give me tracking info. Two days later had to contact again. It was shipped but failed to send me shipping info

Had what we needed and got it to us fast I needed a boiler part quickly that was hard to find. DIY Direct Supply had the part for a good price and offered two day shipping at a reasonable price as well (not $100 like some other websites). When I contacted DIY Direct Supply to ask about date of arrival and indicate I needed it fast, they made sure it got to us the day we needed it, and the person I spoke with was quick and courteous. Happy to recommend to others.

Still waiting on shipment for the part that is in stock I ordered a part that was in stock, 4 days ago, it still hasn’t shipped. The email confirmation said they know we need parts immediately so they would ship ASAP. I ended up buying the part i need from a local supplier. I won’t use them again and i do not recommend them.