Very Poor I place an order for decking material on 5 Nov with delivery promised within 5 working days. I was assured that I would be notified of the delivery day. No notification of delivery was received so on the 6th day I called the company to be informed delivery was scheduled for the following day - when I was unavailable. We rescheduled the delivery for the following week. However, I then received notification by email that the company was cancelling the order and that I would receive a full refund. I have yet to receive the refund of £4200.

Not the best customer communications however quick shipment Not the best customer communications. You are not put on hold when you call, instead they ask that you leave a voicemail or email them. No updates after buying product days ago. No response to email inquiry after three days. However, I got my order in one week!

I ordered a part online I ordered a part online, selected overnight shipping and paid the price it quoted me. 20 minutes later I get a call from the company, asking when I needed it. I told the next day, hence the overnight shipping, and he said okay, it should make it. 15 minutes later I get an email saying overnight shipping was actually going to cost me about 25 dollars more to ship over night, or they could provide 2 day shipping for a little less than I paid and refund some of the cost. I chose the 2 day shipping, but am not happy that I paid for what I needed and they charged me accordingly, and then magically the price changed within 30 minutes. Accurately quote your customers the first time. I ended up find alternative solution since the part didn't come next and now have a part I do not need.

Great Price and fast delivery Bought Silver King SK11 Chemical Force & Suction Pump. Best price anywhere and had it in three days with regular shipping. Outstanding.

Common product - lousy shipping I bought this on line and from this company because I needed to repair my sprinkler system quickly. The company offered 2 day shipping for an $8 adder. The order was placed on a Thursday. The package was not received until 7 days later. I did not call to argue the point as it was only 8 dollars but will not be purchasing from here again. The part did arrive undamaged and well packed, hence the 2 stars.