Had what we needed and got it to us fast I needed a boiler part quickly that was hard to find. DIY Direct Supply had the part for a good price and offered two day shipping at a reasonable price as well (not $100 like some other websites). When I contacted DIY Direct Supply to ask about date of arrival and indicate I needed it fast, they made sure it got to us the day we needed it, and the person I spoke with was quick and courteous. Happy to recommend to others.

Item arrived as was told when called to… Item arrived as was told when called to inquire. Did not receive an automatic email of tracking info or arrival times.

Sent a used part and then tried to… Sent a used part and then tried to convince me that it came from the maker like that due to "testing". Contacted the manufacturer and they confirmed they do test their valves but they don't send them out in that condition.

Very Poor I place an order for decking material on 5 Nov with delivery promised within 5 working days. I was assured that I would be notified of the delivery day. No notification of delivery was received so on the 6th day I called the company to be informed delivery was scheduled for the following day - when I was unavailable. We rescheduled the delivery for the following week. However, I then received notification by email that the company was cancelling the order and that I would receive a full refund. I have yet to receive the refund of £4200.

This was my first time buying This was my first time buying. I purchased the exact same item elsewhere at a much higher cost before coming across diy. Very satisfied with price and service.