Appalling customer service Appalling customer service, would give no stars if we could. Bought an awning and the stitching came away. Dorema doesn’t give a flying fig once they have your money. Dorema blaming us putting the awning up incorrectly. Got to pay for the awning to be sent back to them, even though we ordered via a shop. HOW MUCH WILL THAT COST!!!! Will never buy or recommend them. AVOID AT ALL COSTS.

Above and beyond Contacted Dorema using their web sites' online form as I wished to buy one of their awnings. The next days (Monday) reply informed me that they did not sell direct to the public but I would have to purchase through one of their retailers. An enquiry to my nearest dealer informed me that they wouldn't be able to stock my sized awning until November (7 months away). However, an email direct from Dorema Customer Service (Darren) shortly after, without any request from me, informed me that he had tracked down my requested sized awning (last one) from one of their retailers Renishaw Caravans, giving me the dealers name, contact number and contact name. I contacted Mark at Renishaw immediately and purchased the awning and other connected items from him. I was amazed to have the awning etc. on my doorstep at 09:30 the next morning. The awning was fitted to my caravan later that day, with all the accessories, with no problems at all. Exemplary service. Very difficult to find in this day and age. Would highly recommend from my personal experience. Thank you Darren and Mark.

Wow great awning Wow. People don't seem to like but my Dorema size 8 for my swift archway has been exemplary and withstood 120km++ winds, never let's rain in, has been so far perfect. I had to readjust the awning pegs as 1st time was v hastily put up, and I really like pegs and plastic ladder things that hold. So far ... 9 months in and half way thru Winter, it's been great awning. Just put down pallets, covered w ply and then marine carpet yesterday. Brilliant. I've got another room. Yay. PG.

Shocking customer service, Dorema uk. I bought a Dorema air awning costing around £1600 i'm very happy with the awning but the 4 separate upright poles that hold the front up were all the same length meaning 2 didn't reach the roof, i got in touch with Dorema uk and was told (by Darren) i hadn't put it up right,i tried to tell him 2 of the poles should be longer than the other 2 but he wouldn't have it, a very arrogant man, in the end i was right and they sent me the 2 longer replacement poles. Shocking customer service, i love the product but wouldn't buy anything else from this company now.

Excellent customer service from Ian at… Excellent customer service from Ian at Dorema Awnings. Our dealer was closed during covid however Ian arranged for our awning to be collected and repaired, even when FedEx messed up the collections they went out there way to arrange the repair which was done the same day and returned to me. Couldn’t fault the service