Shocking customer service, Dorema uk. I bought a Dorema air awning costing around £1600 i'm very happy with the awning but the 4 separate upright poles that hold the front up were all the same length meaning 2 didn't reach the roof, i got in touch with Dorema uk and was told (by Darren) i hadn't put it up right,i tried to tell him 2 of the poles should be longer than the other 2 but he wouldn't have it, a very arrogant man, in the end i was right and they sent me the 2 longer replacement poles. Shocking customer service, i love the product but wouldn't buy anything else from this company now.

Winter Awning HAHA NO WAY, ITS RUBBISH! Update on the Oslo WINTER awning 4th November 2022. It is not & never will be a winter awning, we have had a few chillier nights and the condensation in the awning is awful. When winter finally sets in, this awning will be useless, absolutely useless. A winter awning SHOULD NOT be running with condensation on a chilly night, i am so angry and upset that i have wasted my money on this garbage. DO NOT BUY THIS AWNING IF YOU WANT TO USE IT IN THE AUTUMN AND WINTER ITS CRAP!! I wish I could pictures on to show how bad the condensation is!! I have had Dorema awnings in the past & been very happy so when I bought my new awning, Dorema was my 1st choice. I ordered the Oslo 300 as it best suited my needs for use all year. When it arrived there were 2 pairs of clamps for the small veranda poles missing. When the clamps arrived a few weeks later, the short veranda poles are impossible to connect to the frame & long veranda pole. We have tried & tried but THEY DO NOT FIT. The material next to the padded sides tapered inwards which encroached my doorway. The pegs for what Dorema describe as a winter awning were plastic ones, not much good for hardstanding pitches, which i would presume you would use in the winter!! When I got the awning up, one side was 'scewif', no matter what we did it just looked really baggy especially above the door & around the zip. We have taken it down & put it back up but it still looks awful. Overall, I am so so disappointed & I will never again buy a Dorema awning.

AVOID, AVOID, AVOID! Expensive and appauling customer services. Avoid

I got a awning with an anix I paid £… I got a awning with an anix I paid £ 1559 for it when I put it up the first time the had sent the rong poles then the second time I put it up it ripped so I email dorema the first sed it was wind damage then the told me some thing sharp had cut it and told me I had put it up rong I have been caravaning for over 3o years so I think I know how to put a awning up so will never have another awning from them

Purchased a Dorema air awning a few… Purchased a Dorema air awning a few months ago. Used 3 times and had issues with water coming into the awning. Rain was coming in through the ties on the curtain seams. The seam had also come away from from rail. We have contacted Dorema with the issues and they blamed us for not putting the awning up correctly. They denied liability and said the awning wasn’t pegged down even tho the pictures clearly show the awning pegged down. The awning is not fit for purpose. Shocking customer service. Stay clear.