We bought a new awning starcamp having… We bought a new awning starcamp having used it 3 times in the 4th outing the stitching came undone we’re the storm strap attached having several conversations with a Darren Butlin from Dorema they will not accept liability stating that the awning was not tensioned correctly the angle of the storm strap was wrong etc etc we have pitched awnings for 15 years this is the first time one has ripped although there words as a gesture of good will if we send it in at our cost they will repair it is just not good enough in our experience now I would steer clear of any Dorema Awning

AVOID, AVOID, AVOID! Expensive and appauling customer services. Avoid

Purchased a Dorema air awning a few… Purchased a Dorema air awning a few months ago. Used 3 times and had issues with water coming into the awning. Rain was coming in through the ties on the curtain seams. The seam had also come away from from rail. We have contacted Dorema with the issues and they blamed us for not putting the awning up correctly. They denied liability and said the awning wasn’t pegged down even tho the pictures clearly show the awning pegged down. The awning is not fit for purpose. Shocking customer service. Stay clear.

Winter Awning HAHA NO WAY, ITS RUBBISH! Update on the Oslo WINTER awning 4th November 2022. It is not & never will be a winter awning, we have had a few chillier nights and the condensation in the awning is awful. When winter finally sets in, this awning will be useless, absolutely useless. A winter awning SHOULD NOT be running with condensation on a chilly night, i am so angry and upset that i have wasted my money on this garbage. DO NOT BUY THIS AWNING IF YOU WANT TO USE IT IN THE AUTUMN AND WINTER ITS CRAP!! I wish I could pictures on to show how bad the condensation is!! I have had Dorema awnings in the past & been very happy so when I bought my new awning, Dorema was my 1st choice. I ordered the Oslo 300 as it best suited my needs for use all year. When it arrived there were 2 pairs of clamps for the small veranda poles missing. When the clamps arrived a few weeks later, the short veranda poles are impossible to connect to the frame & long veranda pole. We have tried & tried but THEY DO NOT FIT. The material next to the padded sides tapered inwards which encroached my doorway. The pegs for what Dorema describe as a winter awning were plastic ones, not much good for hardstanding pitches, which i would presume you would use in the winter!! When I got the awning up, one side was 'scewif', no matter what we did it just looked really baggy especially above the door & around the zip. We have taken it down & put it back up but it still looks awful. Overall, I am so so disappointed & I will never again buy a Dorema awning.

Above and beyond Contacted Dorema using their web sites' online form as I wished to buy one of their awnings. The next days (Monday) reply informed me that they did not sell direct to the public but I would have to purchase through one of their retailers. An enquiry to my nearest dealer informed me that they wouldn't be able to stock my sized awning until November (7 months away). However, an email direct from Dorema Customer Service (Darren) shortly after, without any request from me, informed me that he had tracked down my requested sized awning (last one) from one of their retailers Renishaw Caravans, giving me the dealers name, contact number and contact name. I contacted Mark at Renishaw immediately and purchased the awning and other connected items from him. I was amazed to have the awning etc. on my doorstep at 09:30 the next morning. The awning was fitted to my caravan later that day, with all the accessories, with no problems at all. Exemplary service. Very difficult to find in this day and age. Would highly recommend from my personal experience. Thank you Darren and Mark.