Shocking customer service, Dorema uk. I bought a Dorema air awning costing around £1600 i'm very happy with the awning but the 4 separate upright poles that hold the front up were all the same length meaning 2 didn't reach the roof, i got in touch with Dorema uk and was told (by Darren) i hadn't put it up right,i tried to tell him 2 of the poles should be longer than the other 2 but he wouldn't have it, a very arrogant man, in the end i was right and they sent me the 2 longer replacement poles. Shocking customer service, i love the product but wouldn't buy anything else from this company now.

Wow great awning Wow. People don't seem to like but my Dorema size 8 for my swift archway has been exemplary and withstood 120km++ winds, never let's rain in, has been so far perfect. I had to readjust the awning pegs as 1st time was v hastily put up, and I really like pegs and plastic ladder things that hold. So far ... 9 months in and half way thru Winter, it's been great awning. Just put down pallets, covered w ply and then marine carpet yesterday. Brilliant. I've got another room. Yay. PG.

Doreema dream? Not! I purchased a doreema awning last November , costing just over £600, we used it last week for only the fourth time and noted that a section of the stitching in one corner was open and rain was coming in. I contacted Doreema, Darren at customer services and his very first reaction was to blame me and claimed, without seeing more than the photos I sent to him, that I had overstretched the support poles (I hadn't) Subsequent e mails back and forth have been of a similar nature, me complaining and him blaming me for damaging my new awning. I love the awning but the customer service I have received initially has been nothing less than offensive. I am now stuck with an awning that leaks and a customer service advisor that doesn't give a hoot and just blames me! Avoid. I am contacting trading standards about the way this has been handled, watch this space

Starcamp 225 porch awning for Caravan Starcamp 225 porch awning for Caravan. Only had it a week in a couple days of rain. Not noticed any leaks but then again not to worried as it place store bikes and we wanted mainly as transition area when raining. Place to put shoes and raincoats on and off. Easy to put up and down but make sure erect first time in nice weather as the instructions are only good for starting a fire. Don't like cheap plastic ladder shape plastic straps for pegging down or lightweight pegs. Will replace with rope and tensions use on tents at some stage. As light weight travelling awning its perfect easy to put up and down, not to bulky and easily fits back in bag if you leave pump out. Wouldn't recommend putting it to test in high winds.

Bought a Star Camp porch awning in… Bought a Star Camp porch awning in November. Used it a few times now and every time it rains, rain water comes down the outside of the caravan into the awning, along the top of the awning. We have another make of awning and this has never happened with that awning, so it is not an issue with the rail. Have rung Dorema and they are not interested and are blaming our rail. This item is not fit for purpose as it is letting rain in. I will be taking this further as it is within standard purchase rights as it is not fit for purpose.