Unit arrived quickly Unit arrived quickly. Minor cosmetic dent in tank reflective cover. Haven’t had time to schedule install but installation documentation looks great/complete. Will come back and add a star once unit installed and we can comment on its behavior.

Very happy with our Trax compact… Very happy with our Trax compact system. Replaced a Kinetico system and even with costs for some re-plumbing saved thousands. Had to make a couple calls for items missed on original shipment but overall shipping was fast and dealing over the phone was easy.

Our order arrived complete, the system works great! Our order arrived complete and in perfect condition. Set-up was easy. While the online videos were very helpful, as a retired Technical writer, I did find that the instruction manual could be improved. The instructions for programming the system could be clearer as not everyone has a smartphone. The system is working very well and there has been a marked improvement in our water.

Bad product, terrible service Constantly breaks down due to filter housing made of cheap plastic. The membrane housing cracked and began leaking so USWS sent a replacement that was the wrong size. After bringing this to their attention they refused to believe that they could make a mistake and just chose to ignore me for weeks. I had to buy push fittings with larger threading to make their replacement part work just to have the pump fail the very next day. I spent thousands of dollars on this system and wouldn’t recommend this product to anyone because their customer support is lacking.

Mini Trax installed in Motorhome I purchased a Mini Trax water softener and installed it in our Motorhome. This is a compact softener that is meant for installations in a permanent location and proved to be a challenge adapting it for our Motorhome. I spoke to technicians several times as installation issues arose and they were always extremely polite and knowledgeable. They are a model of how tech support should be. Kudos to a great team and a great company.