Unit arrived quickly Unit arrived quickly. Minor cosmetic dent in tank reflective cover. Haven’t had time to schedule install but installation documentation looks great/complete. Will come back and add a star once unit installed and we can comment on its behavior.

Very happy with our Trax compact… Very happy with our Trax compact system. Replaced a Kinetico system and even with costs for some re-plumbing saved thousands. Had to make a couple calls for items missed on original shipment but overall shipping was fast and dealing over the phone was easy.

Great Products and Great Customer Service I spoke with a US water systems sales person multiple times. They help guide me to choosing the best system for my application. Once received installation was super easy straight forward. At one point we did have some questions and were easily able to get someone on the phone from tech support (on a Saturday) to help address the questions. The tech support person was super knowledgeable and explained things well. The system has been up and running for almost 6 months. The water quality is great and I love the app control and monitoring of the system.

Good system and price, bad service Communication was great when i was shopping and looking to buy. The system works great but the bluetooth disconnects weekly. I emailed, called, left messages about 3 times a week and never received a reply. This was back in December. I just unplug it and plug it back in now too hard reset the Bluetooth. Aside from that everything else is great. Customer support is non existent unfortunately

Best products at best prices Best products at best prices. Always happy dealing with this company. Any questions or need help, simply call them. I was able to save a lot of money compared to other companies prices. I bought the 4.5"x20" big blue water system with the 3 canister set-up completed and ready for installation. Also with this system you need to get the refillable canisters that sit inside when using granular media. The cost here is way below anywhere else. As for shipping costs, the larger items all shipped free and the smaller orders have a cost. But this is clearly marked and always check the final order before placing the order. No surprises. Very knowledgeable staff.