I placed my order I placed my order. They don't send a confirmation email. PayPal sent me a confirmation a label was created. After a few days it still didn't show ship so I sent the company an email. They said that it was just shipped. Then I went to confirmation and it showed it was shipped. Then a couple days later showed up all six filters I ordered. So I believe these other reviews are canceled their orders too soon. But now since it's such a new company my husband's nervous about using the filters. And we're trying to research to see this won't be bad quality water.

Excellent customer service Excellent customer service. I ordered the wrong refrigerator filters by mistake and they were happy to send me the correct ones for the cost of shipping. I would use them again

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

Ordered 4 filters on 1/26/23 and… Ordered 4 filters on 1/26/23 and requested a tracking number, No tracking number was sent but one showed up on their site on 2/4/23. Fedex tracking showed "In transit" but without a "Ship date" through 2/14/23. Fedex cancels after 7 days in this status. I wrote support at purerdrop.com. They said they would re-ship by a faster method, using usps. The package arrived as ordered on 2/16/2023. The post office also left a card saying another package from the same shipper was at their station but required $24 postage due. Bottom line: I got what I ordered but had to stay on top of it. No phone support but email was responsive.

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.