Sent to Billing Address instead of Shipping Address 1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company

I placed and order for some filters for… I placed and order for some filters for my whirlpool fridge. Placed order on 01/24/2023. I didn't get any confirmation until I brought it up with PayPal and was sent a screenshot of my order. Customer service.person that emailed me said to "be patient". I got a notification a week.later.saying the label was created. Waited couple.more.days and no response from customer service regarding order update. Cancelled order on 2/5 after speaking with PayPal. I'm just glad I used paypal which allowede to get my money back from these scam artists.

The water is absolutely disgusting The water is absolutely disgusting. I no longer buy pure drop which is a Coca cola product. Do not buy

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

cloudy water Our tap water is clear and our water from the fridge was clear until a replaced the filter with a pure drop filter. I expect some air but it has been ten days and it is still cloudy and leaves a white residue when it evaporates. However, the tap water does not. is it adding something to my water? They were easy to order and came quickly and fit well but, I am going back to the expensive filters.