Great customer service The chat feature was easy to use and the customer service representative was able to help me get the replacement parts I needed ordered. So far I have really liked the Tommee Tippee products, from the bottles, to the double breast pump, and the service! I just wish there was an option to order additional breast pumps parts, like the body, horn, cup, etc, so that when I’m washing and sanitizing 1set, I can use the backup set. I don’t want to have to buy a whole extra double breast pump set, as the motor works for multiple uses before it needs to be charged.

So helpful and knowledgeable I hope his name was Ben… sorry I didn’t catch his name but He was absolutely the sweetest helped me see the “issues” with my recent purchases and assured me we would get a solution and I think we certainly did. If not I learned something new that I didn’t know before. He seems like a great employee and person who genuinely cares! Thank you for making my night!

Reached out via Facebook messenger and… Reached out via Facebook messenger and I was contacted within the hour about my issue. Some replacement nipples I had recently purchased began yellowing. Michelle, who I was chatting with, was able to replace the nipples that were affected. I really enjoy Tommee Tippee products and the customer service was good to me too. Thank you!

Took way too long to get a response… Took way too long to get a response from customer service team, probably 2 weeks . Should be a live chat for help. We ended up trashing out item. Edit:22/12/2022 customer service reached out and explained what the issue was , and offered a satisfactory resolution which we accepted. They have redeemed themselves in my eyes and have not lost the customer.thanks TT

I’m pretty sure the support team is a poorly written AI. I’m pretty sure the support team is a poorly written AI. The first question was to ask me things which were on the initial request form. Then the “person” said they’d look into it, and ghosted me. From there, they tried to close the ticket saying I didn’t provide info. I asked for clarification, as the ticket was held on their end as they investigated, and they just resent the message again as is. Now it appears that they’ve just gone and closed the ticket with no resolution.