Glass Broke - Got replacement I ordered two of the aquamarine glasses and even though they took a bit to get to me (about 2 weeks) they came in perfect condition. After a few uses (over 2 days, hand washed only) one was set down on a table and shattered. It wasn't set down hard, but it still was a bummer it broke. I emailed customer support, and Steven replied to me in a timely manner and offered to send me 2 new glasses. One to replace the broken one, and the other as an apology gift. He has been so helpful during this experience and went above and beyond to correct what happened. It made me feel appreciated; even though this experience happened, they still earned their 5 stars

Great Customer Service Udarely sent the wrong set of cups, but quickly corrected the issue by sending out the correct ones immediately and letting me keep the others. They took care of things quickly and made it right. Great customer service by Udarely, makes me confident to purchase from again!

Absolutely love my new skull glasses! Blown away by their customer service! Everything from the package delivery updates, to the careful packaging, to the quick responses and kind comments via Instagram DM - everything was seamless. And the skull glasses I bought were even more beautiful in person than the photos! I also love that they can hold hot drinks as well - they look so cool with wine or coffee - not many designs can do both! I can't wait to purchase more beautiful glassware

reaction to inconvenience I bought 4 glasses as a birthday present for a friend who had dreamed of them for a long time. The glasses arrived on time and the quality of glass packaging does not leave the possibility of damage to the glasses during transportation. However, it turned out that 3 of 4 glasses came with defects ... ( I contacted Udarely team and received a quick response with a proposal for a solution to this problem, which completely satisfied me. PS. Thanks again to Udarely team for exceptional quality service

Very beautiful products and amazing customer service Very beautiful products! Will definitely buy more! But the customer service is the winner here!!!! Customer service is extremely important to me and it’s been so hard to find a really good customer service these days. I reached out because there was an issue with my glass and the company responded pretty much immediately and handled the situation very well! Five stars for the product and five stars for customer service, if I could give more I would!