Accommodating and very easy process - Bought the 6lg skull glasses set + skull shot glass set for a gift. - Out of the 12, 1 was chipped upon arrival. - explained the situation and sent them a picture - very accommodating and quick with their responses. - have been issued 2 replacements, 1 to replace the chipped cup, and the other as a complimentary gift to make up for the fact that the initial cup was chipped - by far the best customer service ever!! Giving me an extra cup just goes to show how much they value their customers and not just sale-focused. Preface: I work at retail and I’ve done my fair share of communicating online about items I’ve purchased so I think I’ve enough foundation to base my comment Will definitely come back for future gifts!!

Absolutely love my new skull glasses! Blown away by their customer service! Everything from the package delivery updates, to the careful packaging, to the quick responses and kind comments via Instagram DM - everything was seamless. And the skull glasses I bought were even more beautiful in person than the photos! I also love that they can hold hot drinks as well - they look so cool with wine or coffee - not many designs can do both! I can't wait to purchase more beautiful glassware

Orders placed 1 month ago Orders placed 1 month ago. I have 2 orders that I have either not received or received damaged. Order #29990 – Never received. Never received email confirmation of shipment. Has been over a month. #29977 – received in a plastic bag which as expected contents delivered broken. Sent emails for both orders and only received auto generated response 2 days ago. Please respond ASAP.

Great Customer Service Udarely sent the wrong set of cups, but quickly corrected the issue by sending out the correct ones immediately and letting me keep the others. They took care of things quickly and made it right. Great customer service by Udarely, makes me confident to purchase from again!

Generosity of udarely by manufacturing defect I ordered several fire double walled cups and one had a manufacturing defect. I reported this to the company immediately. I received a reply the following day with the message that they will replace this cup and due to the circumstances, give me another cup as a gift. Thank you again for your generosity! This is really not self-evident. I am already looking forward to making further purchases from udarely.