Wrong address Well, I’ve been trying to contact them their phone number I called nobody answers. It says it’s like it’s not a number in service. I messaged them on Instagram Facebook emails no response I ordered just last night but I just seen that my wife put the wrong address, so I tried to correct it before it gets shipped to the wrong person but they’re not contacting me back. Please go to my instagram page and see I let you messages and I emailed you ,please check your instagram I’m johnzcbd559

Quality prompt kit, response to query All expected kit arrived promptly, and so far ( a week in) looks of good quality. I didnt understand the instructions for one bit of kit but had a response to an emailed query within 24 hours which resolved my difficulty.

I ordered 2 items from them however… I ordered 2 items from them however I’ve only received one of the items. I am struggling to get a response from them. I have emailed and contacted in every way possible but still not received a reply. Does anyone have any advice?

Spider Farmer has excellent customer… Spider Farmer has excellent customer service! I love their products and how well they work for me. Recently I had a small issue and Spider Farmer quickly took care of it and shipped me a replacement. Thank you!

Your full tent kit might come in 2 packages! I ordered a full kit and had a moment of panic because I received tracking for just one of the two packages that were shipped, and the package I was tracking just had the clip on fan inside. Customer service was extremely quick and got me the other tracking number right after I emailed in; no further issues since then! Setup was easy and pretty fun actually. Fairly basic instructions but not too tough to follow.