I guess everyone is too busy these days… I guess everyone is too busy these days but waiting for 4 weeks for an engine on my broken down truck is a killer for me and my business. Online ordering doesn't work and I had to wait a whole day and call 7 times before I got a call back. The lady was nice and polite thou.

I was mislead so many times when… I was mislead so many times when dealing with Fraser. When I ordered my engine the lead time was 2-4 weeks. 4 months later, still no engine delivery. They are rude, unprofessional, have no sense of customer service and they don’t believe in leaving voicemail messages, emails or text messages. If you don’t answer, or call them, you’ll never hear from them. I’m not sure how they’ve been in business since 1961.

Fraser engines is a fine outstanding and professional company Fraser engines is a fine outstanding,& very professional outfit.i bought both warranties for my 2000 f150 5.4l 4x4 xlt.bought remanufacture engine & trans.was unsuccessful for both unfortunately.but fraser stood up and honored both warranties,and now with these 2 swapped units I couldn't be happier with frasers professionalism.it did take a bit of time and nail bitting,but fraser engines made it right.and if I need any work done again I will choose fraser engines & transmissions again.Thankyou Fraser.

I purchased a 5.7L Hemi engine for my… I purchased a 5.7L Hemi engine for my Jeep Grand Cherokee from Fraser. After my mechanic installed it, it had a significant leak from the dipstick hole. I learned that Fraser Engines was supposed to zip tie a plug for that hole, but they failed to include the plug. I filed a warranty claim with Fraser and sent a video of the leak. Because the dipstick hole was located at the bottom of the engine, the front differential has to be uninstalled. I learned that Fraser subcontracts its warranty services to Advanced Powertrain Solutions (APS), which does not seem to consider itself a part of Fraser when someone is at fault. The APS warranty tech, Mark B, spoke to me in a tone that was defensive, arrogant and combative. APS refused to cover anything and said that Fraser would have to cover the error. Mark made it sound like they were 2 separate companies. Danielle at Fraser never acknowledged Fraser’s error to include the plug, which cost me extra time, money and frustration, or offered me any compensation. Neither Fraser nor APS offered me any acknowledgement or apology. Their customer service was very poor and extremely disappointing.

Called in the morning for a quote the… Called in the morning for a quote the first guy was helpful and gave a decent a competitive price. Said I'll call you back I need to inform my grandson etc. Called back a few hours later and suddenly the prize jumped over 1k. Said I missed out they had several engines that morning but now only had 2 left from a company in Canada. I need to make a decision because when those 2 are gone they won't be rebuilding for a while. So after quitting and telling them my grandson was applying for a loan etc. I guess theythought this 19 year old kid was rich. No he's trying to get a loan and fix the truck his deceased father left him . Not cool at all, never asks yeah they're limited or anything on first call. I said I'll get back to you and the guy said ok look forward to it.