Very prompt service when asking for an estimate. I asked for a estimate on the prices of an engine they were right back to me in less than 15 minutes. They even followed up with me a couple of times the next day, because I did not have the time to respond earlier

Called in the morning for a quote the… Called in the morning for a quote the first guy was helpful and gave a decent a competitive price. Said I'll call you back I need to inform my grandson etc. Called back a few hours later and suddenly the prize jumped over 1k. Said I missed out they had several engines that morning but now only had 2 left from a company in Canada. I need to make a decision because when those 2 are gone they won't be rebuilding for a while. So after quitting and telling them my grandson was applying for a loan etc. I guess theythought this 19 year old kid was rich. No he's trying to get a loan and fix the truck his deceased father left him . Not cool at all, never asks yeah they're limited or anything on first call. I said I'll get back to you and the guy said ok look forward to it.

John was an excellent sales person John was an excellent sales person. I had put the order in online and John called to finish the order. Excellent service! Highly recommend if you need an engine or transmission to call Fraser Engine and Transmission. Best warranty and pricing!

The quote was difficult to obtain The quote was difficult to obtain, but about 5 or 6 emails asked if I was ready to place an order. I ended up calling and the price and lead time were not competitive at all vs Jasper or S&J.

The sales and order number guys hung up… The sales and order number guys hung up on me twice and were pretty short on the call. Not very good customer service. I understand your company is busy, but courtesy is a must! Ordered a motor through my mechanic and the gentleman said he would call him back. No call yet. He talked to a lady and she said they were busy due to the holiday weekend. I would think that trying to place an order would be important to your business. There was only 1 type engine available so I hope it was put on hold for my purchase and not sold.