I purchased a 5.7L Hemi engine for my… I purchased a 5.7L Hemi engine for my Jeep Grand Cherokee from Fraser. After my mechanic installed it, it had a significant leak from the dipstick hole. I learned that Fraser Engines was supposed to zip tie a plug for that hole, but they failed to include the plug. I filed a warranty claim with Fraser and sent a video of the leak. Because the dipstick hole was located at the bottom of the engine, the front differential has to be uninstalled. I learned that Fraser subcontracts its warranty services to Advanced Powertrain Solutions (APS), which does not seem to consider itself a part of Fraser when someone is at fault. The APS warranty tech, Mark B, spoke to me in a tone that was defensive, arrogant and combative. APS refused to cover anything and said that Fraser would have to cover the error. Mark made it sound like they were 2 separate companies. Danielle at Fraser never acknowledged Fraser’s error to include the plug, which cost me extra time, money and frustration, or offered me any compensation. Neither Fraser nor APS offered me any acknowledgement or apology. Their customer service was very poor and extremely disappointing.

I asked for a quote on engine and… I asked for a quote on engine and transmission. I received a quote for the engine but nothing about transmission. I replied to inquire about transmission quote but have had no response as of today. I am hopeful that when I decide to order communication will be better.

The quote was difficult to obtain The quote was difficult to obtain, but about 5 or 6 emails asked if I was ready to place an order. I ended up calling and the price and lead time were not competitive at all vs Jasper or S&J.

John was an excellent sales person John was an excellent sales person. I had put the order in online and John called to finish the order. Excellent service! Highly recommend if you need an engine or transmission to call Fraser Engine and Transmission. Best warranty and pricing!

Fraser engines is a fine outstanding and professional company Fraser engines is a fine outstanding,& very professional outfit.i bought both warranties for my 2000 f150 5.4l 4x4 xlt.bought remanufacture engine & trans.was unsuccessful for both unfortunately.but fraser stood up and honored both warranties,and now with these 2 swapped units I couldn't be happier with frasers professionalism.it did take a bit of time and nail bitting,but fraser engines made it right.and if I need any work done again I will choose fraser engines & transmissions again.Thankyou Fraser.