The coffee is still not hot The coffee is still not hot. We have descaled it twice using the recommended materials and nothing has changed with the coffee temperature. We are disappointed since this was an expensive coffee maker and we expected a superior cup of coffee. The customer service representative was friendly and well spoken but her solution didn't solve the problem. I would like to hear from Breville again. There was an email from them but they wanted a response within 3 days. I didn't see the email until today and now they say they link expired. I would like to resolve this problem.

Breville - good coffee but service sucks. Breville brewers make a good cup of coffee but unit longevity and vendor service capabilities suck. I now have a third machine that has been operational for approximately 4 months. The first lasted approximately 4 years and the second another two years. I bought the third thinking Breville would repair the second unit. The exercise of repair has been a disaster. I emailed Breville and got a response with an offer to send a free cleaner. They did and I tried the cleaner without success. I advised Breville of results and received a response 29.Nov.2023 requesting info on observed unit issues with the second unit. I responded with info and did two follow-up emails requesting Breville guidance with no success after four months. Awful service so can only reiterate that Breville aftermarket service sucks.

Carafe Lid Design Disappointment but Excellent Customer Service. Disappointed About: The design of my new Breville Brewer PID coffee pot carafe lid. The design is very hard to clean properly and broke...which was a catastrophe in my kitchen because it caused hot coffee to pour all over my counter and through my lower white cabinets. Very difficult to clean up the mess. And since the lid can't even be purchased separately...if it happens again, I will have to spend $100 to replace both the carafe/lid combo. I hope Breville fixes the issue and offers a better option for lid replacement (one that can be cleaned). Very happy about: The excellent customer service for my issue. It took a few days to get a response but when I did, Michelle Robinson, Customer Service was wonderful. She quickly replaced my carafe at no cost and sent it out immediately. She followed up and made sure that I received tracking for the replacement part. Overall, my coffee pot is wonderful and attractive...when its working properly. I know design issues sometimes happen with products and I truly hope it get fixed because the coffee maker was pricey and I was hoping it was going to be a long-term buy. It makes excellent coffee and I'd hate to have to replace it so quickly.

Dangerour product unsupported by BrevilleI informed Breville Australia that a… I informed Breville Australia that a Duo Temp Pro coffee machine, I had for some years, exploded violently, causing injury. Breville sent me an incident report form which I completed and emailed back along with photos of the parts concerned. I kept the projectile ( the wand) but disposed of the rest (as I had no room to store it) Breville have just informed me that because I disposed of the main unit, as far as they are concerned it is case closed. Possible Breville buyers be warned, that a dangerous item can cause injury with no recourse, and that photographic evidence is not sufficient. The projectile which caused the injury is of no interest to them.

Breville was "on top of it" with my… Breville was "on top of it" with my recent warranty case. Extremely fast shipping and repair process. I was surprised to get my product back so quickly.