Ripped off and upset Scaffold tower did not arrive after being booked and paid for online. The depot said “nobody told us”. On the revised delivery date the tower was delivered with minor damage which they later claimed I had done and refused to repay me the £400 deposit, even though the hire desk manager had personally unloaded the damaged parts with me. They were unresponsive to my protests. I feel abused.

Prices advertised deeply misleading The prices advertised are deeply misleading. For the item I hired the additional costs were: delivery, wear charge, fuel charge, damage waiver & admin charge. You also have to pay a deposit. All-in the cost was double that advertised. The item was delivered on time. The item worked as advertised, but the blades were somewhat blunt, so the job took longer and more effort than it might of. It was collected on time, however it took over a week, including at least 4 phone calls and an email to get my deposit back.

PORTSMOUTH HIREBASE are ACE!!! Cannot praise the Pompey lads for all their help! We hired a sander package and the equipment was clean, up to date and first rate. Helped us out to car and lifted it in... as pensioners we need all the help we can get! They are very friendly and so nice to see smiles on their faces and a ‘CAN DO’ attitude! I’ve used other local hire companies and these lads top the lot for equipment, helpfulness and professionalism! Together with BuildBase it’s a terrific combination. VERY HIGHLY RECOMMENDED!

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service

Potentially a scam business I think this business might even be based on scamming. How can you take hire fees and deposits for equipment they know they don’t have? Weeks later we have still not been repaid, and despite unconvincing excuses and promises I suspect I’ll be taking them to court. Don’t touch with a barge pole!