Item booked, turned up, no item, had to stand down our labour Phoned up and booked a compactor at Basingstoke. Sent in documentation. Was told by Steve it would all be organised for a Saturday pick up. Arrived no compactors available. Nothing left by Steve. We had labour booked to do our job which we had stand down at great expense. Would give a nil star rating if we could Be warned.

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service

Potentially a scam business I think this business might even be based on scamming. How can you take hire fees and deposits for equipment they know they don’t have? Weeks later we have still not been repaid, and despite unconvincing excuses and promises I suspect I’ll be taking them to court. Don’t touch with a barge pole!

Hirebase birmingham b9 waste of time. Hirebase birmingham b9 waste of time. First they don't have the machine I want but can hire from third party and than hire to me than the don't let me know when I would be able to collect and no call back had to ring them several times on different days even though they said they will call me within an hour. In summary I would say stay clear of this unprofessional firm as they will waste your time. Ps I did get my machine from elsewhere for nearly half the price they wanted so lesson learnt.

Do not use via web based orders So the online web system looks like it checks stock in your local branch but it doesn’t. Yet they still take your money up front. Issues then arose in trying to find the equipment to supply my order but only after I rang up as I hadn’t received a confirmation email. Chap in store did his best to help me but the company’s poor IT system had let him down from the beginning. In this day and age when so much is done online it really should be better. Will never use again and do not recommend.