V.Poor - dont answer phone and website poor Milton Keynes depot - can't be bothered to answer the phone and website won't process my visa credit card - overall waste of time considering this lot

Terrible experience Terrible experience, The staff down the beach must be he slowest I’ve ever came accross, extremely disorganised, stood down there for wrll over 30 minutes, had hired beofre etc so should have been a breeze. Was told when hired that deposit will be straight back when done “we are good here, 2-3 days’ Still waiting now 2 weeks later, going down local branch later today to knock some heads together. Will never use again and would advice to do the same.

Dehumidifier performance We hired 2 commercial dehumidifiers from the Ipswich branch when our son's bungalow was flooded. We were assured that these would work at temperatures of above 3 degrees. In the 3 days we had them they collected in total less than one bucket full each, The daytime temperatues in the bungalow were 10 to 12 degrees and the night time temperatures above 3 degrees. For this we were charged a full weeks rental of over £150. A total rip-off for 2 buckets of water. Our own domestic dehumidifiers we also used picked up twice the amount of water. On speaking to Hirebase we were told no compensation was possible as the invoice had already been issued. Be very careful when hiring from this company.

Hired a plate compactor online Hired a plate compactor online. At completion it said I would receive an email for confirmation. No email. Phoned the branch "oh yeah don't worry you don't need that, we have your order". Went to collect on the Saturday & no staff on the hire desk. The 3 employees from the build side couldn't do anything. Took over an hour to get it sorted. On return there were "system issues" which meant after 45 minutes they couldn't return my deposit. "We'll get it sorted and call you" I was assured. I've been chasing them for 3 days and still haven't had my deposit returned.

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service