Terrible experience Terrible experience, The staff down the beach must be he slowest I’ve ever came accross, extremely disorganised, stood down there for wrll over 30 minutes, had hired beofre etc so should have been a breeze. Was told when hired that deposit will be straight back when done “we are good here, 2-3 days’ Still waiting now 2 weeks later, going down local branch later today to knock some heads together. Will never use again and would advice to do the same.

Recent Heavy Equipment Hire I recently hired some heavy equipment from the Hirebase centre in Barnsley. The overall experience was very positive. My contact was a lady called Kirsty who's professionalism made the whole process smooth and efficient! The final hire price was reasonable and I would not hesitate to conduct business with this company again!

Ripped off and upset Scaffold tower did not arrive after being booked and paid for online. The depot said “nobody told us”. On the revised delivery date the tower was delivered with minor damage which they later claimed I had done and refused to repay me the £400 deposit, even though the hire desk manager had personally unloaded the damaged parts with me. They were unresponsive to my protests. I feel abused.

Potentially a scam business I think this business might even be based on scamming. How can you take hire fees and deposits for equipment they know they don’t have? Weeks later we have still not been repaid, and despite unconvincing excuses and promises I suspect I’ll be taking them to court. Don’t touch with a barge pole!

Hirebase Gateshead cracking customer service Hirebase Gateshead Cracking friendly service May 2021 as a non tradesman can be very off putting going into a builders merchant Trevor was magic and helpful Really spot on customer service