Non-existent customer support. I ordered "the drift," aka KNSWSA, in Vanax SuperClean steel for $305 and was super excited about this knife with the Vanax blade. It came fairly sharp. However, I used 4-5 high-grade wet stones and got the knife ridiculously sharp. It was my EDC for about two weeks until I noticed some discoloration of the blade. What happened to the claim of "All components are made to withstand extreme corrosion, making this knife nearly rust-proof." Well, that's a good question. I emailed them 2x and never heard anything. Not even a simple reply of, "Sorry you're screwed." Nope, not a single reply. They don't stand behind their products and have zero-customer service. I will NEVER EVER buy another knife from Quiet Carry--and I'm a knife guy. Learn from my mistake; don't waste your money. If you want a knife that's quality and supported by a company that stands by its product--keep looking--you don't find it with Quiet Carry! Stick with the knife brands you know that have supported customers for years!

Fantastic Product. Great Service. I bought the iQ and I am more than impressed. The machining is top notch, the action is smooth the setup is perfect and it’s razor sharp. It’s a little smaller than expected, but that actually turns out to be better. So, my only nitpick is maybe they should put some more pics up for size comparison, but that really is all. They were extremely helpful and considerate when communicating with me. I didn’t even have to wait that long to get my order, but if I had it would’ve been totally okay. I have a hard time believing these other reviews simply because my experience was so opposite, but they seem to fail to see that supporting a small business usually comes with a few tradeoffs. They don’t have a staff of 20 people to fulfill orders or answer emails every day, but rather usually just one. That’s a reality of a small business, and in my opinion, what you get in return by far exceeds the slight inconveniences you might experience related to them just simply being understaffed. So if you’re on the fence, just buy it. You won’t be disappointed with the product one bit.

Ordered 4 products from Quiet Carry to… Ordered 4 products from Quiet Carry to Canada so far and extremely happy and impressed with their knives and fast hassle free shipping by DHL. Customer service was very responsive and will definitely order again in the future.

I ordered a shorty with knife blade and… I ordered a shorty with knife blade and they sent me one with the wrong blade. Easy exchange right? No, they refused to exchange it without charging me, so I canceled the order and made it a return. Then I found one used. Fine until I lost a screw, which is proprietary, so I asked how to replace the screw -- no response. Apparently I am on some list now after their error.

Happy with my purchase, excellent knife. Surprised to hear about shipping complaints. I came here to thank these guys. I contacted them several times and they answered my questions within a day or so. I ended up ordering the Waypoint knife in May and arrived late but most of my packages have since the CoronaVirus. No surprise though. I had to contacted them again about sending me a screw because I lost it behind my workbench which I could not move the bench, my mistake. It took a few days to reply but said they were short handed and it will go out with the next batch. I didn't mind as I know they are a small company. They must have sent the new part that day because it arrived today 2 days later with no questions asked. It was actually more than I expected lol. I assume the shipping delays are hit or miss. Happy with my purchase, excellent knife.