Grocery store online when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.

Charged for order that didn't ship - no response to inquiry 4 weeks after my order, I finally got planetrx on the phone. They said the item was backordered for at least another 2 weeks. I had sent 2 email requests for updates to which I received no response. To be charged up front for an order that may never ship is completely unacceptable. I was told I would receive an email confirmation of the refund, which I have not. I was told the refund would ALSO take another 2 weeks. TERRIBLE.

Horrid customer service My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

Great place to order from Fast service..arrived 6 days after I order. I entered the wrong name, when I order...caught it the next day, was fixed before order was shipped. This company has great service. Do not pass them over.

Great Customer Service I ordered a couple bottles of my favorite body lotion and message oils from planetrx.com a week ago, my internet was down at home so i called in to their customer service asking them if I could place an order over the phone, the customer service representative helped me immediately without any questions and my order was at my front door a few days later. I had none of the problems or issues that was addressed by other reviews on this site. I'm very happy with their company, I certainly will be coming back for more in the future.