Charged for an order that never shipped - no response to inquiries I am appalled at the total lack of responsibility to the customer. I was not notified my items were back ordered. Both inquiries I sent were ignored. This behavior by a vendor is woefully inadequate in today's economic environment. I would not order a band-aid from them if they shipped it air express! Jodie N.

Horrid customer service My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

NO STARS TOTAL RIPOFF! Ordered submitted in Oct 2011, not yet received, no answers to inquiries sent on their website. Nobody answers their phone, given message to leave a message then told that the mailbox is full so you cannot leave a message. I have now gone through the credit card company to receive a refund.

Great place to order from Fast service..arrived 6 days after I order. I entered the wrong name, when I order...caught it the next day, was fixed before order was shipped. This company has great service. Do not pass them over.

Grocery store online when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.