Grocery store online when the online craze first started i was hesistant to purchase any grocery or perishable goods online because of quality concerns but it's different with planetrx.com I thought it was an ordinary online drug store website, but i was wrong they carried my favorite teas and coffee brands with prices cheaper than Amazon, this was a pleasant surprise, I will be coming back for more. On time delivery with great packaging ! i'm a very satisfied customer.

Great place to order from Fast service..arrived 6 days after I order. I entered the wrong name, when I order...caught it the next day, was fixed before order was shipped. This company has great service. Do not pass them over.

Horrid customer service My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

After 8 months - happy end! My 8 month experience with PlanetRx ended happily today. I received the items ordered on Sept.4th 2011. I am happy because I met the right customer service person, who was willing to solve this long time issue straight away. Dear Jericho, the words can’t describe how much I appreciate your efforts, professionalism and understanding. Here is my story: I ordered 3xOxipor 4oz on Sept. 4th 2011.I did not get the items till Oct.20th and asked PlanetRx to cancel the order and refund me. Customer service Daniel sent a refund request in Oct.26 2011 and since then I’ve never heard anything from PlanetRx, no refund either. I’ve tried everything – messages, phone calls, certified mail letters to PlanetRx, BBB and BCFP/office of attorney general complains. A few days ago I visited again the site of Planet Rx and I saw “answered” on my last open message since January 2012.. but actually they answered nothing, just closed the case. I was furious - someone out there read my message, but did not bother to answer. I sent another message…and here you go… I got an answer on very next day from Jericho, who was extremely nice and knowledgeable and checked everything out. I asked him if it is possible to cancel the refund request, and send me the items o the existing order.Anyway I have already paid for them and the refund sounds like a mirage to me.So Jericho made this to happen! During these 8 months I have been thinking what was wrong with PlanetRx online business and it was not difficult to get to a few points like: charging customer's cc immediately afte the order is made, not providing information for back orders, which made the customer angry and slow the process of delivery; if the customer decides to cancel the order, the refund request is made, but everything gets out of control - customer service don't have any further information of the refunding process, etc... Anyway.. today, just 5 days after the conversation with Jericho, I got my meds. It was unbelievable how a person can change a very negative approach to a positive one. Thanks again Jericho, for your outstanding customer service; I hope you will be able to help many others as well as to improve the customer service image of PlanetRx.

Pleasant Customer Service Experience I ordered a bottle of Calcium from planetrx last tuesday on 5/26, just got my order today despite the holiday weekend. this company offers fast shipping .... this is impressive. I had a good experience, will be ordering with them again in the future for my vitamins as they have great prices too.