Ordering great but product only so-so I ordered over the phone because I had many questions about the product. The representative was very friendly and if she didn't know the answer she contacted her supervisor. Shipping took as long as they claimed it would. Hardware came days after my doors so they couldn't be hung right away. The doors had obvious defects in manufacturing that were explained as a more rustic look. The hardware doesn't have all matching bolts. Some are black others are bright silver metal. I like the doors and the hardware other than these problems. Rustica Hardware did give me a $40 refund because of the door problem.

Safety Hazard I spoke with multiple Rustica agents before custom building an office to fit their corner barn door system. I spent a significant amount of time on the phone with these agents to ensure that all the details were worked out. After installing the hardware and doors we found multiple issues with the design of the product and hardware, that prevent it from working properly. After going back and forth with customer service representatives for SIX months, the company finally determined that they sold me a system that does not work and is a SAFETY HAZARD. They told me (in writing and over the phone) that I would be issued a full refund. It has been a month since that occurred. I have contacted them FOUR separate times in the past month, asking about my refund and have not received a response. Do not do business with this company. Their products are over priced and do not work as advertised.

Excessive wait time for my order and … Excessive wait time for my order and refusal to provide a discount for this. That is where the nightmare begins. Product is over priced and arrives with poor instructions, no holes drilled properly in anything. Contractors spent two full days installing what is promoted as an easy project that is missing parts! Shame on you Rustica Hardware. Will never buy anything again and by the looks of it, I am not alone!

Terrible product, poor customer service. A total scam. If I could give 0 stars I would. Their products are inferior despite charging premium prices. Bought barn doors that arrived full of defects and was told it was my own fault because I chose the wrong wood and I should have expected knots and grains to be visible. Visible is one thing, these look like scratches all over the door. My contractor said he has never seen anything like the workmanship in his 20 years of installing doors. Their proposed resolution was that I incur a further cost of $700 to ship them back for a replacement or take a refund of $220 (on a $4500 order) - apparently they already gave me a 15% discount when I placed the order during a Labor Day sale so this counts as a 20% refund total. What an absolute scam!! DO NOT BUY DOORS FROM THIS COMPANY!

Besides awful customer service at purchase a year later thousands of dollars door is just flaking paint off I left a bad review last year when we got a damaged door and they refused to help us properly. Now a year later a door that's over $2000 isn't even properly coated and paint is just chipping off. This company needs to close they are stealing people's money.