The customer service is AWFUL The customer service is AWFUL. Their website is vague and makes it impossible to order the correct door. After spending $3400 on a custom front door, it arrived without a frame and they did nothing to help fix the situation short of telling me I need to pay them another $400 for misc lumber to get it installed properly. THE WORST customer service and so much for the so-called "satisfaction guarantee". Will never order another door from them and I am a designed and GC.

Disappointed The hardware I ordered was deemed "cheap and flimsey" by my contractor. The track metal arrived bent and the system itself wasnt as sleek looking as in the photos. If you are ordering a standard track maybe its ok. But the system they had to install a longer track ( overlap and screws sticking out) was really an eye sore. I returned all but the door hangers and while customer service was helpful, i was surprised at how much i had to eat in restocking fees. Because my job needed to be finished right away, i had a metal worker make me a much better and cleaner designed track in one day. Money and time wasted.

Never going there again It took over over one hour for our food to arrive. But the food was still decent. The portion sizes are appalling. The bathrooms look like they haven't been attended to ever. My daughter got 6 chips with her meal. I will not be going there again. I rated it a 1 star because there wasn't an option for 0.

Bypass Barn Door Track & Hardware Product quality great & heavy duty. Only dissatisfaction: Forgot to include installation instructions for contractor & had to download 12 pages. Contractor added rubber bumper to the end of the track to decrease noise.Otherwise perfect....the results Fabulous....these doors are going nowhere which is good thing cause my glass shower would be done...

BUYER BEWARE!! BUYER BEWARE!!! They created a duplicate order, charged me twice for the same order and even though their customer service representative IN WRITING said "Yes I do agree with you, this was clearly unintentional.", they want ME TO PAY RETURN SHIPPING or "USE IT ELSEWHERE". THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY!!!! Now my emails go unanswered and they have almost an additional $700 of my money. SCAM SCAM SCAM