DO NOT PURCHASE FROM THEM NFL stands for "not for long." This company will not be in business very much longer as the word is getting out. Wrong items shipped, late shipments, un-drilled holes in parts, and a college atmosphere for customer service. The customer service rep just told me on the phone "I can't ask the warehouse why your parts are late because they will yell at me". America is the land of opportunity and those that don't take care of their customers get to experience the land of epic failure. This is coming soon to Rustica....just keep watching.

I needed 1 barn door track I needed 1 barn door track. I was charged for 3.It has taken multiple calls to get money credited back to my account.Customer service was terrible. One women never even responded back as she said she would. This looks like company ready to fold and screw as many customers as possible.I have been a builder for 45 years and this company one of the worst ever!!

Excessive wait time for my order and … Excessive wait time for my order and refusal to provide a discount for this. That is where the nightmare begins. Product is over priced and arrives with poor instructions, no holes drilled properly in anything. Contractors spent two full days installing what is promoted as an easy project that is missing parts! Shame on you Rustica Hardware. Will never buy anything again and by the looks of it, I am not alone!

Bought a door March 2020 Bought a door March 2020. It has been installed for over a year and when it rains the door leaks horribly. We have had smaller issues that I have reached out to rustica and they offer no help and take weeks to even respond. I paid several thousand for a custom door and have had nothing but issues with finish peeling off, missing pieces upon arrival, and poor customer service. I would NOT recommend doing business with Rustica!!

Steer Clear We would advise anyone considering this company to steer clear. We purchased a $7500 exterior door from them. The door is split from top to bottom and you can literally see outside. Great for an exterior door! Installed under a completely covered porch. We've contacted the company several times only to be ignored. We are proceeding with court action.