Ordered custom pre-hung door Ordered custom pre-hung door. Paid a premium price expecting premium product. Door arrived in non watertight crating. Door and frame were wet but not ruined. Door had imperfections in paint finish and sloppy caulking. CSR said imperfections were expected and asked us to get a written quote from our contractor to fix the leaked caulk. No contractor will write something like that up. After taking a defensive posture (what not to do - CSR 101), they ultimately offered us a 10% discount on the door. No thanks. Fix your operation or quit promising 100% satisfaction if you cant deliver.

I have used Rustica on many projects… I have used Rustica on many projects and been very happy with all of them. My only critic would be that they add matching screws to your specialty hardware orders, otherwise from custom sized rails to fancy hardware in very cool finishes, they have all come out very nice!

Safety Hazard I spoke with multiple Rustica agents before custom building an office to fit their corner barn door system. I spent a significant amount of time on the phone with these agents to ensure that all the details were worked out. After installing the hardware and doors we found multiple issues with the design of the product and hardware, that prevent it from working properly. After going back and forth with customer service representatives for SIX months, the company finally determined that they sold me a system that does not work and is a SAFETY HAZARD. They told me (in writing and over the phone) that I would be issued a full refund. It has been a month since that occurred. I have contacted them FOUR separate times in the past month, asking about my refund and have not received a response. Do not do business with this company. Their products are over priced and do not work as advertised.

Ordering great but product only so-so I ordered over the phone because I had many questions about the product. The representative was very friendly and if she didn't know the answer she contacted her supervisor. Shipping took as long as they claimed it would. Hardware came days after my doors so they couldn't be hung right away. The doors had obvious defects in manufacturing that were explained as a more rustic look. The hardware doesn't have all matching bolts. Some are black others are bright silver metal. I like the doors and the hardware other than these problems. Rustica Hardware did give me a $40 refund because of the door problem.

Great Customer Service- knowledgeable staff- quick shipping called to discuss barn door hardware and installation. Customer Service was very friendly, knowledgeable about the components and help me complete the order over the phone. Order shipped quickly and all the parts were correct when received.... PLUS they had packaged additional support brackets free of charge since the my door is thicker/heavier than normal. Will definitely use them again.