With the help of a BIGRENTZ… With the help of a BIGRENTZ representative,I ordered a forklift. It turned out to be the wrong one so the BIGRENTZ representative helped me order another. I was told there would be no additional fees for the replacement forklift as the initial one was ordered by mistake. Naturally, that was a lie and two days later, I was billed full price for the 2nd forklift and full price for the 1st forklift. Liars and cheaters. Run! Run faster!

Absolutely terrible customer service Absolutely terrible customer service. I called to rent a mini ex and the initial person said no they couldn’t provide at first so I was going to move on to somewhere else. The rep proceeded to argue with me telling me I would never find it anywhere. Then said I misinterpreted what she said that they may be able to provide it. At this point I asked for a manager and found out that the first answer of no was correct. Complete waste of time with terrible customer service! Stay away!! Especially if u need equipment in an emergency situation because they have a 48 hour minimum according to the supervisor.

Worst company Worst company - if you need to rent equipment do not use this firm and go direct to a local company. We have had such a bad issue with this and had to fix so many problems ourself. They delivered the wrong forklift that mean we had to drive to go collect something to fix the issue and the delivery driver delivering a large item had to wait 3 hours before we could offload it. They collected our scissor lift 6 hours early (even though we had paid for a full week of use over the holiday period). Their customer service team give you incorrect information when you really need an accurate answer - and inch difference in an answer when talking about equipment like this makes a BIG difference in safety!!!!

They can't provide a quote without… They can't provide a quote without getting your email address and address location. Horrible Company, I would NEVER recommend!!! A prime example of the tail trying to wag the dog!!

Check exactly what you are being… Check exactly what you are being charged for. I discovered an unexpected charge against my credit card "for fuel used". The charge was excessive, I thought, but the fact they didn't even tell me before they took the money makes me very angry