Rikon Bandsaw base bent but Fastool to the Rescuee I puchased a Rikon 10" bandsaw from FastoolNow which shipped very quickly. When the happy day came I excitedly unpacked the new bandsaw only to find the base was severely bent. I contacted FastoolNow folks and they quickly verified the damage with my help and told me they would send a replacement. I can't say how nice it was to deal with customer friendly people like Nate and others, I got a UPS RMA label, they inspected my replacement before shipping and it arrived again very quickly. I'd be glad to do business with these folks anytime again. W. Richardson

We need 6 electric hose reels We need 6 electric hose reels The initial reel has been delivered Delivery on the remaining 5 is an issue (2 in 2 weeks, 3 more the end of March, maybe) I do understand factory output is beyond your control

Very fast response time I received my… Very fast response time I received my order within a couple of days. I performed the fix and unfortunately it did not fix the problem but it wasn't the fault of the product I didn't have enough material to complete the task. I ordered another kit and did the repair and two days after completion we had a major rain storm and not a drop of water. Great product and great company.

Very helpful and professional Very helpful and professional. Top notch service. Very good follow up.

Still waiting to hear back from them... I've been a client of fastoolnow for quite a few years, I mainly buy supplies for my business and everything has always been smooth but this last order did not arrive correctly and received less than I ordered. Tried contacting them to sort out the issue but they I haven't heard back from there.