4 months for a small equipment order. Wish they would have told me up front! I ordered a lift on Nov. 13, with no info after a month, and no reply to emails, I called in December and was told the item would ship by January 21. Just called 1/25/24 to be told it's on a second backorder and should (maybe?) be available sometime in March. It looks as though people have a hard time getting refunds. I don't know if I should cancel and order elsewhere or hope it eventually will arrive.

Fast Shipping and Easy to Deal With Ordered my christmas present for my son, I was worried b/c it was a few days before Christmas and i thought he wouldn't receive it. I spoke with a Toolfetch sales rep who was very friendly and helpful and upgraded my shipping to 2nd day air at no charge! To my surprise the order arrived as promised and they paid for the additional expedited shipping. My son was happy and I was extremely excited. I will be telling others about toolfetch's great service and customer service.

Great communications! I really appreciate the way ToolFetch kept me informed about delays in shipping while they awaited a shipment from the manufacturer. Will be happy to do more business with them in the future.

Agent checked inventory in different… Agent checked inventory in different warehouses to see if they had any even though web said zero in stock. Received items within several days. Very expedient.

Excellent service all around While working online placing an order I had a question regarding the product I was ordering. I ended up calling Customer Service, she was very helpful and kind. My order was placed, and within 3 days I received my order. Fast service!!!