Had to BEG for my refund Awful customer service I had purchased a spa and decided against it however they made me beg to get my refund back and it took over 3 days

Use EuroClicker 2 drain for the Tub Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.

I paid a deposit of 50% for my hot tub… I paid a deposit of 50% for my hot tub in November 2023 and have had little to no communication with all the emails addresses that I've sent regarding WHEN and IF I will get my spa. Goran who was initially very helpful stopped responding to my emails until just recently with a cursory response that he would check with the engineering department. I threatened to get a refund on my deposit. Only then did I finally get a call from Goran and Stephen sales manager who both told me they are having issues with material sourcing and delivery maybe anywhere between 1-4 months from Feb 2024. I get there can be issues with supply chains in this day and age but to have to threaten cancelling an order before getting some communication shows a poor customer service department. I will see how things go forward from here but I can't stand companies who answer your questions promptly until they have your deposit and then go radio silent.

Purchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!

I have had nothing but great… I have had nothing but great experiences with Aquatica Bath, both with product and customer service. One of my bathroom designs which included the Aquatica True Ofuro Mini Freestanding Stone Japanese Soaking Bathtub received Finalist status in the SBID International Design Awards and Honorable Mention in the IDA Design Awards. Aquatica shared my project and helped promote my business, which to me shows great community spirit and engagement. I love their products and would not hesitate to incorporate them in my design again.