Beautiful, well-made products I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.

Use EuroClicker 2 drain for the Tub Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.

Stay away from here I ordered an infinity vibe hot tub $35,000 sometime summer 2021. Received November 2022. Since then it has never worked. Repeated calls and messages to the Latvian production facility. Promises made and not kept. We spent over $20,000 to an our landscaper to oversee the installation ie cement pad and electrical and plumbing. I might add that there were no functional blueprints and we needed to employ a crane twice. At $2,000 per time. So we are in for about $70,000. And it’s SO bad, I am having it removed. $70,000 goodbye. But not worth my health. This has been the most unprofessional company I’ve ever dealt with. Unless you love misery stay away from Aquatica and their faulty product and no support company

Dear Trustpilot community, Dear Trustpilot community, I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available. Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.

Defective side panels - no response from company UPDATE DEC 23rd 2023: Aquatica is still non-responsive. I did finally get a live person who said he needed to check with Logistics and would get right back to me. Of course I have heard nothing since. I would stay away from this company, the products are beautiful and look amazing but their customer service is an absolute ZERO. Original post: We received our hot tub in April 2022. Some of the side panels were broken when the hot tub arrived and they never hung/attached correctly. After many emails, texts, and phone calls from us to Aquatica about the defective design of the side panels and the way they are attached (fixed) to the hot tub, on December 4, 2022, a rep from Aquatica confirmed in an email that "We are in the process of upgrading the panels. The way they are fixed has changed." The rep then told us that replacement side panels would be sent to us in the spring of 2023 (by May 2023). We are now well into September 2023 and nothing ever arrived. Aquatica has gone completely silent and will not respond to us, despite previously acknowledging that the design of the side panels was defective and telling us that we would be receiving replacement panels.