No one answering questions; only recorded messages We placed an order for a ofuro tub at the end of July 2023, and it has been paid for. To date, we have not been able to get a response to phone messages, or emails, requesting the status of our order. Definitely wondering if this is a scam! If it is not a scam, then beware as the company has stinking lousy customer service.

9wks, 10k, 0 response from company When we ordered the tub, the customer service rep on the chat function was helpful. We purchased a tub but were not aware of the wait time for delivery until after purchase. We received an email stating it would be 8 weeks. We replied to that email with a few questions and never heard back. We have sent 5-6 emails to 3 addresses each time over the last 9 weeks and have never heard back once. We spent 10000 on a tub and can’t get a single response. Very concerning customer service. Will consider legal recourse.

Purchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!

Exceptionalism We placed a significant order yesterday for a tub, 2 vessel sinks and related products. Without the assistance of Goran over the last 3 months we would have chosen an alternative to your products. He helped through chats on your site and direct phone conversations, often late at night Goran’s time. His patience and product knowledge was and is exceptional. We can’t thank him enough.

Defective side panels - no response from company UPDATE DEC 23rd 2023: Aquatica is still non-responsive. I did finally get a live person who said he needed to check with Logistics and would get right back to me. Of course I have heard nothing since. I would stay away from this company, the products are beautiful and look amazing but their customer service is an absolute ZERO. Original post: We received our hot tub in April 2022. Some of the side panels were broken when the hot tub arrived and they never hung/attached correctly. After many emails, texts, and phone calls from us to Aquatica about the defective design of the side panels and the way they are attached (fixed) to the hot tub, on December 4, 2022, a rep from Aquatica confirmed in an email that "We are in the process of upgrading the panels. The way they are fixed has changed." The rep then told us that replacement side panels would be sent to us in the spring of 2023 (by May 2023). We are now well into September 2023 and nothing ever arrived. Aquatica has gone completely silent and will not respond to us, despite previously acknowledging that the design of the side panels was defective and telling us that we would be receiving replacement panels.