Never processed the refund Bought an air compressor via their website. It arrived damaged from shipping (not the seller's fault). Customer support by email from Briana was easy and simple. She sent a return label and a new unit was on the way after they received the return. All good. Replacement unit arrives also damaged from shipping so we agree to a return and full refund. Until was returned yet no refund. Briana insists the refund was processed 1 week ago but nothing shows on my credit card. I've had other refunds from other purchases (not maxtool) done since and they showed up right away on my credit card statement so that tells me maxtool did not issue a refund. Too bad because it seemed to be a nice simple buying experience, apparently not. I'm still waiting for my refund.

My mower was damaged during shipment My mower was damaged during shipment. Max Tool was very proactive to resolve the issue to my satisfaction. You can often judge a person or a company by what they do when things go wrong. MaxTool showed me they are a stand up company.

Everything was great Everything was great, the website was easy to use and was by far the best deal I could finding the set I was looking for. The box was busted pretty bad on the front porch when I got it and I was afraid the some of the tools would be broken but everything was fine inside I guess the shipping company was a little rough on it but as long as everything was ok no complaints from me. Seems like a great company will definitely order from again in the future

OEM Replacement Part-Drill Charger My Black + Decker cordless drill needed charging and my charger was nowhere to be found. I was re-roofing patio and wanted to be done before it rained. Online I found a variety of chargers, some costing almost as much as the drill. I purchased OEM from Max Tool and choose standard shipping. SURPRISE! It arrived way ahead of schedule. Roof complete. I know where my charger is.

Quality products at excellent prices This was the first time I ordered from Maxtool. I bought 3 different sizes of Dewalt mobile storage units. Shopping the website was easy, along with the order process. The shipping of the items came in a very timely manner. I felt the price I paid was for the Dewalt storage units was very reasonable. I would definitely recommend Maxtool to other people.